Question 1

Who is Secure 360 Inc.?

Accepted Answer

Secure 360 Inc. is a family-owned, licensed, and insured low-voltage security integrator based in Brooklyn, New York. We design, install, and support modern IP and cloud security systems including 4K cameras, access control, video intercoms, VoIP phones, structured cabling, smart automation, and 24/7 monitoring for residential and commercial clients across NYC.

Question 2

How long has Secure 360 been in business?

Accepted Answer

We have served the New York City area for more than 15 years. Our team has built deep experience working with Brooklyn, Manhattan, and Queens building stock, local codes, and the operational realities of multi-family and commercial properties.

Question 3

Is Secure 360 a licensed and insured contractor?

Accepted Answer

Yes. Secure 360 Inc. is fully licensed and insured as a low-voltage contractor. We carry liability insurance and workers compensation, and we comply with all applicable NYC building and fire codes. Documentation is available on request for property managers and co-op boards.

Question 4

What makes Secure 360 different from other security companies?

Accepted Answer

We focus exclusively on modern digital and IP systems rather than legacy analog equipment, we are family-owned and treat every building like our own, and our local Brooklyn base means fast response times. We also provide ongoing support and training after installation, not just a one-time install.

Question 5

Is Secure 360 a family-owned business?

Accepted Answer

Yes. Secure 360 Inc. is family owned and operated. We bring that personal commitment to every project, from single brownstone intercom upgrades to multi-building commercial camera deployments, and our clients consistently note the difference in our reviews.

Question 6

What is the Secure 360 mission?

Accepted Answer

Our mission is to make buildings safer and smarter by providing reliable, modern intercom and security system installations with exceptional service and care. We focus on practical designs that balance security, usability, and cost for every property we touch.

Question 7

What is the Secure 360 vision?

Accepted Answer

Our vision is to lead the way in building security and communication, creating safer, more connected communities throughout New York City. We invest in modern IP and cloud technology so our clients benefit from systems that improve over time through firmware updates and new features.

Question 8

What areas does Secure 360 serve?

Accepted Answer

We serve Brooklyn, Manhattan, Queens, and the greater New York City metro area. Our mobile installation teams dispatch from our Brooklyn headquarters, which keeps response times short and our knowledge of local building stock current.

Question 9

Where is Secure 360 headquartered?

Accepted Answer

Our headquarters is at 1005 E 19th St, Brooklyn, NY 11230. This central Brooklyn location gives us quick access to neighborhoods across the borough and short travel times to Manhattan and Queens for installations and service calls.

Question 10

What types of buildings does Secure 360 work with?

Accepted Answer

We work with single-family brownstones, multi-family apartment buildings, cooperatives and condominiums, commercial offices, retail stores, warehouses, medical clinics, restaurants, and hospitality venues. Every system is tailored to the building type and its specific operational needs.

Question 11

What is the Secure 360 installation process?

Accepted Answer

Every engagement starts with a free on-site assessment. We listen to your goals, inspect the building, and design a system tailored to your layout and budget. We then install cleanly, test every component, configure mobile apps and credentials, and train your staff or residents before handing off.

Question 12

Do you offer free consultations or site assessments?

Accepted Answer

Yes. We provide complimentary on-site assessments and consultations throughout our service area. A technician visits your building, evaluates your needs, and provides a clear, no-obligation proposal with equipment recommendations and pricing.

Question 13

How long does a typical installation take?

Accepted Answer

Most residential intercom and camera installations complete in one to two days. Larger multi-camera or multi-door commercial projects can take three to five days depending on scope. We provide a timeline with every proposal and respect your tenants and operations throughout.

Question 14

Do you provide a warranty on your installations?

Accepted Answer

Yes. Our installations include a workmanship warranty, and the equipment we install carries manufacturer warranties that we honor on your behalf. Extended warranty options are available for select product lines. Contact us for warranty details specific to your system.

Question 15

What kind of ongoing support do you provide?

Accepted Answer

We provide ongoing support including staff and resident training, remote troubleshooting, credential management, firmware updates, and maintenance visits. Our goal is to keep your system running smoothly long after the initial installation.

Question 16

Do you offer maintenance contracts?

Accepted Answer

Yes. We offer optional annual maintenance contracts that include scheduled inspections, priority service response, firmware updates, and preventive adjustments. Maintenance plans keep your system performing at its best and extend equipment lifespan.

Question 17

What equipment brands does Secure 360 use?

Accepted Answer

We install trusted, enterprise-grade brands across our product lines. We select equipment based on reliability, warranty coverage, and compatibility with your building requirements. We avoid budget brands that compromise long-term reliability and support.

Question 18

How can I contact Secure 360?

Accepted Answer

You can reach us by phone at (347) 309-4049 or through our contact form. Our office is open Monday through Thursday 8:30 AM to 5:00 PM and Friday 8:30 AM to 2:00 PM. We respond promptly to all inquiries.

Question 19

What are your office hours?

Accepted Answer

Our office is open Monday through Thursday from 8:30 AM to 5:00 PM and Friday from 8:30 AM to 2:00 PM. Saturday and Sunday are closed. Installation appointments are scheduled during business hours.

Question 20

Do you work with property managers and co-op boards?

Accepted Answer

Yes. We work extensively with property management companies and co-op or condo boards. We provide proposals suited for board review, coordinate with building staff and supers, and deliver documentation that supports compliance and vendor management requirements.

Question 21

How quickly can you respond to a service call?

Accepted Answer

Response times depend on scope and location, but because we are Brooklyn based we typically reach clients within hours for urgent issues. Monitoring clients receive priority response, and our maintenance plan members get scheduled priority service windows.

Question 22

What is your Google rating?

Accepted Answer

We maintain a 5.0 star Google rating with 38 and counting verified reviews from NYC clients. Our reviews reflect our commitment to quality equipment, clean installations, and responsive ongoing support across residential and commercial projects.

Question 23

Do you handle both residential and commercial projects?

Accepted Answer

Yes. We serve both residential clients, from brownstones to multi-family buildings, and commercial clients, including offices, retail, warehouses, and medical facilities. Our team scales from single-device upgrades to full building system rollouts.

Question 24

Can you upgrade existing legacy security systems?

Accepted Answer

Yes. We specialize in replacing outdated analog intercoms, cameras, and access control with modern IP and cloud equivalents. We assess your existing wiring and infrastructure to maximize reuse where it makes sense and upgrade where new technology delivers better results.

Question 25

Do you provide training for building staff and residents?

Accepted Answer

Yes. After every installation we train building staff, property managers, and residents on how to use the new system. We cover mobile apps, credential management, door release, camera playback, and alarm arming so everyone is comfortable from day one.

Question 26

Are your technicians certified?

Accepted Answer

Our technicians are experienced low-voltage professionals trained on the latest IP camera, access control, intercom, VoIP, and networking equipment. They understand NYC building codes and best practices for clean, code-compliant installations in occupied buildings.

Question 27

What is low-voltage security?

Accepted Answer

Low-voltage security refers to systems that operate on lower power levels than standard electrical systems, including cameras, intercoms, access control, alarms, networking, and phone systems. Low-voltage work requires specialized licensing and expertise that we hold.

Question 28

Why choose a local NYC security integrator?

Accepted Answer

A local integrator understands NYC building codes, co-op and condo requirements, and the logistics of working in occupied buildings. We deliver faster response times, know local building stock, and build relationships with property managers and supers that benefit ongoing service quality.

Question 29

What security services does Secure 360 offer?

Accepted Answer

We offer eight core low-voltage services: 4K HD security camera systems, cloud-managed access control, multi-tenant video intercoms, digital intrusion alarm systems, VoIP and cloud PBX phone systems, structured cabling and network infrastructure, smart building automation, and 24-hour professional monitoring. Each service is tailored to your building and can be integrated into a single platform.

Question 30

What resolution do your security cameras provide?

Accepted Answer

Our standard IP security camera systems deliver 4K ultra-HD resolution, which provides roughly four times the detail of 1080p. This higher resolution means clearer identification of faces, license plates, and details in recorded footage, especially when zooming in during investigations.

Question 31

Do your cameras have night vision?

Accepted Answer

Yes. Our cameras include infrared night vision and color night vision options. Infrared provides clear black and white images in total darkness, while color night vision uses ambient light to maintain color detail in low light. We select the right technology based on your lighting conditions.

Question 32

Can I view my cameras remotely from my phone?

Accepted Answer

Yes. Every camera system we install includes a mobile app for live view and playback from anywhere with an internet connection. You can monitor your building in real time, review recorded footage, and receive motion alerts directly on your smartphone or tablet.

Question 33

Do you offer cloud storage for camera recordings?

Accepted Answer

Yes. We offer both on-premises network video recorder (NVR) storage and cloud backup options. Cloud storage protects footage offsite in case of equipment damage or theft, and we configure retention periods from 30 to 90 days based on your needs and applicable requirements.

Question 34

How long are camera recordings stored?

Accepted Answer

Recording retention is configurable based on your storage capacity and preferences. We typically configure 30 to 90 days of continuous recording, with longer retention available through cloud storage expansion. We help you choose a retention period that balances coverage with storage cost.

Question 35

What is cloud access control?

Accepted Answer

Cloud access control manages building entry through mobile credentials, keyfobs, and PIN codes, all controlled from a web dashboard. Unlike traditional systems, you can add or revoke access remotely, set schedules, view audit trails, and lock or unlock doors from anywhere without being on site.

Question 36

Can access control integrate with elevators?

Accepted Answer

Yes. We integrate access control with elevator floor lockout systems, so credentials only grant access to authorized floors. This layered security approach is especially valuable in multi-tenant residential and commercial buildings where you want to restrict floor access by tenant or employee.

Question 37

What types of credentials does your access control support?

Accepted Answer

Our systems support mobile credentials via smartphone, physical keyfobs and cards, PIN codes, and biometric readers. Many clients use a combination, assigning mobile credentials to regular users and backup fobs for staff. All credentials are managed from a single dashboard.

Question 38

Can I manage access control remotely?

Accepted Answer

Yes. Cloud access control lets you add and remove users, change schedules, view entry logs, and lock or unlock doors from anywhere through a web browser or mobile app. This is ideal for property managers overseeing multiple buildings or businesses with remote facilities teams.

Question 39

What is a video intercom system?

Accepted Answer

A video intercom lets visitors call a building entrance panel that connects to tenant smartphones or in-unit monitors. Residents see live HD video of the visitor and can release the door from anywhere. Modern systems also support package room access with PIN codes and delivery notifications.

Question 40

Can residents answer the intercom from their phone?

Accepted Answer

Yes. Our video intercom systems connect to a mobile app so residents can see, speak with, and grant entry to visitors from their smartphones whether they are home or away. This is one of the most popular upgrades for multi-family buildings we serve.

Question 41

Do your intercoms support package deliveries?

Accepted Answer

Yes. Our intercom systems include package room access with PIN codes for couriers, visitor photo and video call logging, and delivery notifications to building staff. This streamlines deliveries while maintaining security and accountability for packages.

Question 42

How does a multi-tenant intercom work?

Accepted Answer

A multi-tenant intercom has a directory panel at the building entrance. Visitors search for a tenant by name or apartment number, place a call, and the tenant answers on their phone or in-unit monitor. The tenant can then release the lobby door or gate remotely.

Question 43

What types of alarm sensors do you install?

Accepted Answer

We install door and window contact sensors, glass-break detectors, passive infrared motion sensors, and silent panic or duress buttons. We design the sensor layout around your building layout and risk areas, covering all accessible entry points and high-value or sensitive interior spaces.

Question 44

Do your alarm systems have cellular backup?

Accepted Answer

Yes. Our alarm systems include cellular LTE backup transmission so they remain connected even if internet or phone lines are cut or disrupted. This ensures alarm signals reach our monitoring center regardless of utility outages, providing reliable protection around the clock.

Question 45

Will I get alerts when my alarm triggers?

Accepted Answer

Yes. You receive instant push notifications and SMS alerts when an alarm triggers, including details of which sensor activated. With our 24-hour monitoring service, trained operators also verify the event and dispatch first responders while keeping you informed.

Question 46

What is a VoIP phone system?

Accepted Answer

VoIP, or Voice over Internet Protocol, delivers phone service over your internet connection rather than traditional phone lines. Our cloud PBX systems provide HD voice quality, auto-attendants, call routing, voicemail to email, and unified softphones that work on desk phones, computers, and mobile devices.

Question 47

Can VoIP phones integrate with my CRM?

Accepted Answer

Yes. Many of our VoIP and cloud PBX systems integrate with popular CRM and helpdesk platforms, enabling click-to-dial, automatic call logging, and screen pops with caller information. Integration streamlines your team workflow and improves customer service efficiency.

Question 48

What is structured cabling?

Accepted Answer

Structured cabling is the organized, standards-compliant network wiring that connects all your building technology. We install Cat6 and Cat6A copper cabling, fiber optic backbones, organized and labeled server racks, and enterprise WiFi access points to create a reliable network foundation.

Question 49

Do you install WiFi networks?

Accepted Answer

Yes. We design and install enterprise WiFi networks using business-grade access points positioned for optimal coverage and capacity. We segment traffic using VLANs so cameras, phones, access control, and guest WiFi each run on secure, isolated network paths.

Question 50

What is VLAN segmentation?

Accepted Answer

VLAN segmentation divides your network into isolated virtual local area networks so different device types run separately. For example, security cameras, VoIP phones, access control, and guest WiFi each get their own VLAN, improving security and performance by preventing cross-traffic interference.

Question 51

What is smart building automation?

Accepted Answer

Smart building automation integrates lighting, motorized entry, climate control, and scheduled routines with your security platform. Property managers can automate common area lighting, lock doors on schedule, and receive environmental alerts, while homeowners gain app and voice control of their property.

Question 52

Can automation integrate with my security system?

Accepted Answer

Yes. We integrate smart automation with cameras, access control, and alarms so your building systems work together. For example, disarming an alarm can turn on entry lighting, or a door sensor can trigger a camera to record automatically, creating a cohesive security and convenience platform.

Question 53

What does 24-hour monitoring include?

Accepted Answer

Our 24-hour monitoring includes live operator response, video-verified alarm dispatch, police fire and medical dispatch, instant owner notifications, reduced false alarms through video verification, escalation protocols, and detailed incident reporting for every significant event at your property.

Question 54

How does video-verified monitoring reduce false alarms?

Accepted Answer

Video-verified monitoring means operators view live camera footage when an alarm triggers to confirm a real event before dispatching police. This dramatically reduces false alarm penalties and ensures first responders arrive only for genuine emergencies, which also improves response times.

Question 55

Do you offer bundled service packages?

Accepted Answer

Yes. Many clients bundle cameras, access control, and monitoring, or combine intercoms with structured cabling and WiFi. Bundling integrates your systems into one platform with unified management, and we offer package pricing that is more economical than installing each service separately.

Question 56

Can you integrate all services into one platform?

Accepted Answer

Yes. Our systems are designed for integration. We can unify cameras, access control, intercoms, alarms, automation, and monitoring into a single management platform, giving you one dashboard, one mobile app, and one point of contact for your entire building security and communication infrastructure.

Question 57

Do you install equipment from trusted brands?

Accepted Answer

We install enterprise-grade equipment from trusted brands selected for reliability, warranty coverage, and compatibility with NYC building requirements. We avoid budget brands that compromise long-term performance, and we stand behind every product line we install.

Question 58

How do I get a quote for a security system?

Accepted Answer

Contact us for a free on-site assessment. We visit your building, evaluate your needs, and provide a clear proposal with equipment recommendations and pricing. Call (347) 732-5555 or use our contact form to schedule your consultation.

Question 59

What industries does Secure 360 serve in NYC?

Accepted Answer

We serve six core industry sectors across New York City: multi-family residential and apartment buildings, commercial offices and workplaces, retail stores and boutiques, warehouses and industrial centers, medical clinics and healthcare facilities, and hospitality and dining establishments. Each sector has distinct security and communication needs that we tailor our systems to address.

Question 60

Do you work with apartment buildings and multi-family properties?

Accepted Answer

Yes. Multi-family residential is one of our core specialties. We install multi-tenant video intercoms with tenant mobile app door release, package room security with delivery PINs, entry access fobs, and hallway surveillance cameras covering lobbies, corridors, and elevators, all designed to keep tenant communication simple while giving property managers clear audit trails.

Question 61

What security systems do apartment buildings need?

Accepted Answer

Apartment buildings typically need a video intercom for visitor and delivery management, access control at lobby and common area doors, surveillance cameras in lobbies, hallways, and parking areas, and intrusion alarms for back-of-house and management offices. We integrate these into one platform for simplified management.

Question 62

Can you install intercoms in occupied apartment buildings?

Accepted Answer

Yes. We are experienced working in occupied buildings and coordinate with building staff and residents to minimize disruption. We schedule installations during reasonable hours, protect common areas, and train residents on the new system as we complete each phase of the project.

Question 63

Do you serve commercial offices in Manhattan?

Accepted Answer

Yes. We install card reader turnstiles, elevator floor lockouts, conference room VoIP systems, and high-definition lobby surveillance for commercial offices throughout Manhattan. These systems integrate access control, communication, and monitoring into one platform for facilities teams managing corporate spaces.

Question 64

What access control do offices need?

Accepted Answer

Commercial offices typically need card reader access at main entrances and sensitive areas, elevator floor lockouts restricting access to authorized floors, visitor management for guest check-in, and conference room scheduling integration. We configure role-based access so employees reach only the areas they need.

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